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Shipping Information

What are the shipping options and delivery times?

Delivery fees UK Standard Delivery - £3.95 or FREE for orders of £75 and over. UK Next Working Day Delivery (Order placed before 3pm excluding Weekend/Bank Holidays) - £4.95 for orders less than £75 or £2.95 for orders £75 and over. Zone1* - £6.95

What are the shipping options and delivery times (USA)

ZONE3 USA Shipping & Handling Information. Unfortunately, we do not ship to South America. We offer:. Your exact shipping costs will be calculated at checkout. Orders placed with standard shipping will arrive in 4-7 business days. (business days will

Can I change the shipping address if the order has not been shipped?

We guarantee delivery only to the address provided at the time your order was placed. We will make every effort to accommodate your request, but cannot guarantee we will be able to amend the delivery address for your order. Chat with us: (Availabl

Can my order be delivered to a different mailing address from the billing address?

Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address can vary from the billing address. At check-out you will have both options. *Please note that due t

Do I have to pay taxes or duties for my international order?

Any relevant duties will be clearly stated at the checkout if they are relevant to your order. In some cases, the receiver will be liable for import duties and taxes in their own countries, where applicable. Orders being delivered to the USA can be f

Does ZONE3 ship to BFPO addresses?

Yes, we do! If you want to order for delivery to a BFPO address there is a specific format for entering the address.   Full name: Name Address line 1:C/O Service number, Rank and Name Address line 2: Unit or Regiment Town/City: Operation name (if app

Can I add an item to my order?

As soon as your order is confirmed, we pass the details of this order over to our warehouse partners. Once they receive the order, they will start processing the order based on the information provided at the point of order. We've worked hard to stre

Can I upgrade the delivery option?

If you do not see the option for faster delivery times available at checkout, then this option is not available for your order. This is most common for orders being delivered to the US, as not all of our products are stocked within a US warehouse, wi

Where do you deliver to?

We offer delivery to most countries where there is no local retailer or distributor support. UK, mainland Europe, USA, Canada, Australia, New Zealand. Unfortunately, we are unable to ship direct to the following locations:. Please do not ask us to ma

My tracking details don't work

Occasionally our system doesn't always select the correct carrier for your order. If your tracking number is not correct for the selected carrier, you can try searching with one of our other main carriers. DHL: Tracking numbers can vary in format dep

What is the cut off for next day delivery?

The next day delivery option that we offer across the UK is for delivery the next working day. This excludes weekends and bank holidays as our warehouse operation does not work weekends and bank holidays. During the week, if you place your order befo