Shipping Information
What are the shipping options and delivery times?
UK Standard Delivery - £4.25 or FREE for orders of £175 and over. UK Next Working Day Delivery (Order placed before 2.45pm excluding Weekend/Bank Holidays) - £6.95 for orders less than £175 or £4.95 for orders £175 and over. Zone1* - £7.95 or FREE
What are the shipping options and delivery times (USA)
Standard (4 to 6 business days) $12 - Up to $250 FREE - $250 and over Priority Shipping (1-2 Days) $22 - Up to $250 $18 - $250 and over Expedited Shipping (3 Days) $15
Can I change my delivery address after placing an order?
We can only guarantee delivery to the address provided when your order is placed. While we'll do our best to accommodate any address change requests, our improved warehouse efficiency and faster dispatch times mean that we may Chat with us: (Availabl
Can my order be delivered to a different mailing address from the billing address?
Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address can vary from the billing address. At check-out you will have both options. *Please note that due t
Do I have to pay taxes or duties for my international order?
Any relevant duties will be clearly stated at the checkout if they are relevant to your order. In some cases, the receiver will be liable for import duties and taxes in their own countries, where applicable. Orders being delivered to the USA can be f
Does ZONE3 ship to BFPO addresses?
Yes, we do! If you want to order for delivery to a BFPO address there is a specific format for entering the address. Full name: Name Address line 1:C/O Service number, Rank and Name Address line 2: Unit or Regiment Town/City: Operation name (if app
Can I add an item to my order?
Unfortunately, once an order has been finalised and paid for, we cannot guarantee that additional items can be added. To meet customer expectations for fast delivery, our dispatch process is highly streamlined, which means orders cannot always be ame
Can I upgrade the delivery option?
We cannot always guarantee that a delivery upgrade request can be accommodated. Our warehouse teams work quickly to dispatch orders as soon as possible, and once an order reaches a certain stage in the process, no further changes can be made. For thi
My tracking details don't work
Occasionally our system doesn't always select the correct carrier for your order. If your tracking number is not correct for the selected carrier, you can try searching with one of our other main carriers. Evri: Evri tracking numbers are usually 16 c
What is the cut off for next day delivery?
The next day delivery option that we offer across the UK is for delivery the next working day. This excludes weekends and bank holidays as our warehouse operation does not work weekends and bank holidays. During the week, if you place your order befo