Shipping Information
What are the shipping options and delivery times?
UK Standard Delivery - £4.25 or FREE for orders of £175 and over. UK Next Working Day Delivery (Order placed before 2.45pm excluding Weekend/Bank Holidays) - £6.95 for orders less than £175 or £4.95 for orders £175 and over. Zone1* - £7.95 or FREE
What are the shipping options and delivery times (USA)
Standard (4 to 6 business days) $12 - Up to $250 FREE - $250 and over Priority Shipping (1-2 Days) $22 - Up to $250 $18 - $250 and over Expedited Shipping (3 Days) $15
Can I change my delivery address after placing an order?
We can only guarantee delivery to the address provided when your order is placed. While we'll do our best to accommodate any address change requests, our improved warehouse efficiency and faster dispatch times mean that we may Chat with us: (Availabl
Can I have my order delivered to an address different from my billing address?
Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address can vary from the billing address. At check-out you will have both options. *Please note that due t
Do I have to pay taxes or duties for my international order?
Any relevant duties will be clearly stated at the checkout if they are relevant to your order. In some cases, the receiver will be liable for import duties and taxes in their own countries, where applicable. Orders being delivered to the USA can be f
Does ZONE3 ship to BFPO addresses?
Yes, we do! If you want to order for delivery to a BFPO address there is a specific format for entering the address. Full name: Name Address line 1:C/O Service number, Rank and Name Address line 2: Unit or Regiment Town/City: Operation name (if app
Can I add an item to my order?
Unfortunately, once an order has been placed and paid for, we cannot guarantee that additional items can be added. To ensure fast delivery, our streamlined dispatch process means that orders cannot always be amended.
Can I upgrade the delivery service?
We’ll always do our best to accommodate requests to upgrade your delivery service, but we cannot guarantee that this will be possible once your order has been placed.
My tracking details don't work
Occasionally, the carrier shown in your tracking information may not match the carrier handling your order. If your tracking number isn’t recognised, we recommend trying it with one of our other delivery partners below.
What is the cut off for next day delivery?
Our Next Working Day delivery service is available across the UK and means your order will be delivered on the next working day after it has been dispatched.