Shipping Information

Damaged or lost parcels

Drop us an email using the contact form above!

ZONE3 UK

SHIPPING & DELIVERY

What are the shipping options and delivery times?

What are the shipping options and delivery times (USA)

Can I change the shipping address if the order has not been shipped?

Can my order be delivered to a different mailing address from the billing address?

Do I have to pay taxes or duties for my international order?

Does ZONE3 ship to BFPO addresses?

Can I add an item to my order?

Can I upgrade the delivery option?

Where do you deliver to?

My tracking details don't work

What is the cut off for next day delivery?

What happens if my parcel arrives damaged?

What happens if my parcel arrives with a wrong item?

My order is missing

What is your return policy?

How do I return my order?

What does it cost to return my item?

How is my refund calculated?

Where is my refund?

Can I test my product in water and still return?

Will you refund my shipping costs?

Why do you need to approve my return?

How do I return my Decathlon order?

How do I return my season rental Glide wetsuit?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty policy?

Wetsuit batch numbers - where to find them

Do you cover warranty if I didn't purchase direct?

What options do I have if my product is no longer covered by warranty?

What do I do if my product develops a fault?

Warranties

RETURNS, EXCHANGES & WARRANTIES

How do I care for my wetsuit?

A guide to ZONE3 wetsuits

Swimming in a triathlon wetsuit: A beginner's guide

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my new wetsuit?

Do you do plus size wetsuits?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Do you make a wetsuit suitable for other watersports?

I've developed marks on my neck from your wetsuit

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

What is the difference between the Activate and the Activate+  Zone3 Triwear?

Does your apparel provide SPF protection?

Triwear

Do ZONE3 sell goggles with a corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

Are ZONE3 Goggles latex free?

My goggles fog up. Is there a solution?

Which goggles are best for me?

What colour goggle lens should I choose?

What if I have issues with my goggles?

Goggles

Can I change my subscription details?

How does the Goggle Subscription work?

Do I save money by subscribing?

What goggles can I subscribe to?

When will I be charged for my subscription?

Can I skip a delivery?

How do I cancel my subscription?

What happens if my goggles are out of stock?

Goggle Subscription Plan

How do I choose the right buoyancy shorts?

How do I care for my neoprene socks and gloves?

A guide to our Neoprene Accessories

Neoprene Apparel & Accessories

Wetsuit Rental: Day Hire

Wetsuit Rental: Season Hire

Buoy Rental: Swim Serpentine Day Hire

Wetsuit Rental

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

ZONE3 Race Belts

ZONE3 Swim Training Aid/Mesh Bag

Accessories

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

How can I recycle my wetsuit?

Common allergenic materials

Do you make custom versions of your products?

General care instructions for performance products

What recycled & sustainable materials do you use?

I want to write a review

I think I'm allergic to something in your product

I'm between sizes for a product

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do you offer a discount to the military?

How do I use a discount code?

Do you offer discounts for NHS & Health Care Workers?

How do I use my loyalty points?

Do you offer a blue light discount?

I forgot to use my code at checkout

Do you sell ex-demo suits

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do you deliver to Europe?

Where do you deliver outside the UK?

How do I place an order?

Pricing Policy

My size is showing out of stock

I need to speak to Customer Services

I need to change the delivery address on my order

I've tried several times to place an order

Placing a ZONE3 order

ORDER HELP

Do you partner with Teams/clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3

What is the ZONE3 Clubhouse Rewards Programme?

How do I sign up for the Clubhouse Rewards Programme?

What are the advantages of becoming a ZONE Clubhouse member?

How can I check my VIP tier status?

How do I earn points?

Do my points expire?

How can I earn points besides making purchases?

How are points allocated for referrals?

How do I redeem my ZONE3 Clubhouse points?

How many points can I redeem per order?

Are there any minimum spend requirements for redeeming rewards?

Can I redeem points on sale items?

Can I combine points with other discounts or promotional codes?

I didn’t receive my points for a purchase/review. What should I do?

How can I check my points balance?

I referred a friend but haven’t received my points. What should I do?

How do I cancel my Clubhouse Rewards account?

What happens to my points if I return or cancel my order?

ZONE3 CLUBHOUSE REWARDS PROGRAMME