Shipping Information

Damaged or lost parcels

Drop us an email using the contact form above!

ZONE3 UK

SHIPPING & DELIVERY

What are the shipping options and delivery times?

Shipping & Deliveries during busy periods, COVID-19 and Post Brexit

Do I have to pay taxes or duties for my international order?

Can I change the shipping address if the order has not been shipped?

Can my order be delivered to a different mailing address from the billing address?

Does Zone3 ship to APO, FPO & DPO addresses?

What happens if my parcel arrives damaged?

What happens if my parcel arrives with a wrong item?

What is your return policy?

How do I return my order?

Can I exchange something I purchased?

How do refunds works?

How long to process returns?

Can I return an ex-demo wetsuit?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty?

What is your warranty policy?

Warranties

RETURNS

Differences between the Aspire and the Thermal Aspire wetsuit

Which Zone3 wetsuit will keep me warmest in cold conditions?

A guide to Zone3 wetsuits

What are the differences between the Aspire and Thermal Aspire wetsuits?

What size am I in a wetsuit?

Which wetsuit should I choose?

How do I fit my new wetsuit?

How tight should the wetsuit be?

Do you do plus size wetsuits?

How do I care for my wetsuit?

How do I remove my wetsuit quickly?

Zone3 Ex-demo Wetsuits Terms & Conditions

Wetsuits

What is the difference between the Activate and the Activate+  Zone3 Triwear?

How do I order a bespoke Aeroforce-X trisuit?

What size am I in a Zone3 trisuit?

A brief guide to Zone3 trisuits

Do Zone3 trisuit leg grippers contain silicone?

Which trisuit should I choose?

How do I care for my trisuit?

Zone3 Aquaflo Plus Trisuit UPF level

Zone3 Aeroforce-X Trisuit UPF level

Triwear

How to choose swimwear?

Swimwear

Do Zone3 sell goggles with a corrected lens option?

Do you sell goggles for children?

Do you sell goggles straps?

Are Zone3 Goggles latex free?

Goggles

Which Buoyancy shorts are right for me? 'Originals' vs 'Next Step' vs 'Premium'

How do I choose the correct buoyancy shorts?

How do I care for my neoprene socks and gloves?

Neoprene accessories

What wetsuit can I hire?

How does the hire wetsuit fit?

When do I need to order my wetsuit?

What is the deposit for?

How do I get my deposit back?

Can I keep my wetsuit after the hire period?

Wetsuit Hire

Zone3 Swim Skins ITU competition legal

What is the compression rating (mmHg) on your tights?

Are the Zone3 Compression tights suitable for cycling?

LED LIGHT 28L DRY BAG BUOY

Zone3 tights compression classification

Parka Robe - Care Instructionss

Other Zone3 Products

ZONE3 PRODUCTS

How do I cancel my order?

Cancelling an order

Do you still deliver to Europe?

How do I place an order?

Pricing Policy

Placing a Zone3 order

Do you offer a discount to the military?

How do I use a discount code?

Do you offer discounts for NHS & Health Care Workers?

Discounts & Promotions

ORDER HELP

Zone3 Ethics and Sustainability

Zone3 CSR Policy

Our Journey

Zone3 Journey

Our history

Our commitment

Our motivation

Our belief

Our why

Zone3 Mission

Queen's Awards for Enterprise

Awards

ABOUT ZONE3

SHIPPING & DELIVERY

Categories

Shipping Information

Damaged or lost parcels