Shipping Information

Damaged or lost parcels

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ZONE3 UK

SHIPPING & DELIVERY

What are the shipping options and delivery times?

What are the shipping options and delivery times (USA)

Can I change the shipping address if the order has not been shipped?

Can my order be delivered to a different mailing address from the billing address?

Do I have to pay taxes or duties for my international order?

Does ZONE3 ship to BFPO addresses?

Can I add an item to my order?

Can I upgrade the delivery option?

Where do you deliver to?

What happens if my parcel arrives damaged?

What happens if my parcel arrives with a wrong item?

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Where is my refund?

How do I return my wetsuit rental - 2024

What does it cost to return my item?

Why can't I exchange my item?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty policy?

Wetsuit batch numbers - where to find them

Do you cover warranty if I didn't purchase direct?

Warranties

RETURNS, EXCHANGES & WARRANTIES

How do I care for my wetsuit?

A guide to ZONE3 wetsuits

Swimming in a triathlon wetsuit: A beginner's guide

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my new wetsuit?

Do you do plus size wetsuits?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

What is the difference between the Activate and the Activate+  Zone3 Triwear?

Does your apparel provide SPF protection?

Triwear

Do ZONE3 sell goggles with a corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

Are ZONE3 Goggles latex free?

My goggles fog up. Is there a solution?

Which goggles are best for me?

What colour goggle lens should I choose?

Goggles

How do I choose the right buoyancy shorts?

How do I care for my neoprene socks and gloves?

A guide to our Neoprene Accessories

Neoprene Apparel & Accessories

I want to hire a wetsuit

Wetsuit Hire

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

ZONE3 Race Belts

ZONE3 Swim Training Aid/Mesh Bag

Accessories

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

How can I recycle my wetsuit?

Common allergenic materials

Do you make custom versions of your products?

General care instructions for performance products

What recycled & sustainable materials do you use?

I want to write a review

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do you offer a discount to the military?

How do I use a discount code?

Do you offer discounts for NHS & Health Care Workers?

How do I use my loyalty points?

Do you offer a blue light discount?

I forgot to use my code at checkout

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do you deliver to Europe?

Where do you deliver outside the UK?

How do I place an order?

Pricing Policy

My size is showing out of stock

I need to speak to Customer Services

I need to change the delivery address on my order

Placing a ZONE3 order

ORDER HELP

Do you partner with Teams/clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3

What is the ZONE3 Clubhouse Rewards Programme?

How do I sign up for the Clubhouse Rewards Programme?

What are the advantages of becoming a ZONE Clubhouse member?

How do I earn points?

Do my points expire?

How can I earn points besides making purchases?

How are points allocated for referrals?

How do I redeem my ZONE3 Clubhouse points?

How many points can I redeem per order?

Are there any minimum spend requirements for redeeming rewards?

Can I redeem points on sale items?

Can I combine points with other discounts or promotional codes?

I didn’t receive my points for a purchase/review. What should I do?

How can I check my points balance?

I referred a friend but haven’t received my points. What should I do?

How do I cancel my Clubhouse Rewards account?

What happens to my points if I return or cancel my order?

ZONE3 CLUBHOUSE REWARDS PROGRAMME