If your items arrived damaged, please raise your return on the ZONE3 Returns Portal and our team will be touch with you as soon as possible.

Initiate your return by accessing the link below, you will need your order number and one of the following:

If your items arrived damaged, please raise your return on the <a href="https://returns.zone3.com/#/" rel="noopener noreferrer" target="_blank">ZONE3 Returns Portal</a> and our team will be touch with you as soon as possible.Initiate your return by accessing the link below, you will need your order number and one of the following: email address, postal code or contact number. Select the damaged item you wish to return and follow the next steps.&#xA0;Access the ZONE3 Returns Portal here: <a href="https://returns.zone3.com" rel="noopener noreferrer" target="_blank">Returns Portal</a>If you need further help with your return, feel free to contact us using our <a href="https://zone3.com/pages/contact-us" target="_self">Contact Page here.&#xA0;</a> &#xA0;

What happens if my parcel arrives damaged?

If we have shipped you the wrong item, please raise your return on the ZONE3 Returns Portal and our team will be touch with you as soon as possible. 

Initiate your return by accessing the link below, you will need your order number and one of the fo

If we have shipped you the wrong item, please raise your return on the <a href="https://returns.zone3.com" rel="noopener noreferrer" target="_blank">ZONE3 Returns Portal</a> and our team will be touch with you as soon as possible.&#xA0;Initiate your return by accessing the link below, you will need your order number and one of the following: email address, postal code or contact number. Select the item you wish to return and follow the next steps. You can select a return reason regarding receiving the wrong item, which allows us to pass this feedback onto our warehouse teams.Access the ZONE3 Returns Portal here: <a href="https://returns.zone3.com">Returns Portal</a>If you need further help with your return, feel free to contact us using our <a href="https://zone3.com/pages/contact-us" target="_self">Contact Page here.&#xA0;</a>

What happens if my parcel arrives with a wrong item?

Drop us an email using the contact form above!

ZONE3 UK

Damaged or lost parcels

SHIPPING & DELIVERY

What are the shipping options and delivery times?

Can I change the shipping address if the order has not been shipped?

Can my order be delivered to a different mailing address from the billing address?

Do I have to pay taxes or duties for my international order?

Does ZONE3 ship to BFPO addresses?

Shipping Information

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Can I exchange something I purchased?

Where is my refund?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty policy?

Warranties

RETURNS, EXCHANGES & WARRANTIES

A guide to ZONE3 wetsuits

Swimming in a triathlon wetsuit: A beginner's guide

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my new wetsuit?

Do you do plus size wetsuits?

How do I care for my wetsuit?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

What is the difference between the Activate and the Activate+  Zone3 Triwear?

Does your apparel provide SPF protection?

Triwear

Do ZONE3 sell goggles with a corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

Are ZONE3 Goggles latex free?

My goggles fog up. Is there a solution?

Which goggles are best for me?

What colour goggle lens should I choose?

Goggles

How do I choose the right buoyancy shorts?

How do I care for my neoprene socks and gloves?

A guide to our Neoprene Accessories

Neoprene Apparel & Accessories

I want to hire a wetsuit

Wetsuit Hire

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

ZONE3 Race Belts

ZONE3 Swim Training Aid/Mesh Bag

Accessories

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

How can I recycle my wetsuit?

Common allergenic materials

Do you make custom versions of your products?

General care instructions for performance products

What recycled & sustainable materials do you use?

I want to write a review

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do you offer a discount to the military?

How do I use a discount code?

Do you offer discounts for NHS & Health Care Workers?

How do I use my loyalty points?

Do you offer a blue light discount?

I forgot to use my code at checkout

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do you deliver to Europe?

Where do you deliver outside the UK?

How do I place an order?

Pricing Policy

My size is showing out of stock

I need to speak to Customer Services

I need to change the delivery address on my order

Placing a ZONE3 order

ORDER HELP

Do you partner with Teams/clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3