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Damaged or lost parcels

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Articles

What happens if my parcel arrives damaged?

If your items arrived damaged, please raise your RMA* on the Zone3 Returns Portal and our team will be touch with you as soon as possible. Initiate your return by accessing the link below, add your order number (i.e. SH34568-GBP or SH1856-EUR) and th

What happens if my parcel arrives with a wrong item?

If we have shipped you the wrong item, please raise your RMA* on the Zone3 Returns Portal and our team will be touch with you as soon as possible. Initiate your return by accessing the link below, add your order number (i.e. SH34568-GBP or SH1856-EUR