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Damaged or lost parcels
What happens if my parcel arrives damaged?
If your items arrived damaged, please raise your return on the ZONE3 Returns Portal and our team will be touch with you as soon as possible. Initiate your return by accessing the link below, you will need your order number and one of the following:
What happens if my parcel arrives with a wrong item?
If we have shipped you the wrong item, please raise your return on the ZONE3 Returns Portal and our team will be touch with you as soon as possible. Initiate your return by accessing the link below, you will need your order number and one of the fo
My order is missing
We know how frustrating it can be when your order doesn't arrive as expected. We ask that you check the tracking details we provided with your order to see if you're able to identify whether the courier may have delivered your order to an alternative