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What happens if my parcel arrives damaged?Updated 9 months ago

If your items arrived damaged, please raise your RMA* on the Zone3 Returns Portal and our team will be touch with you as soon as possible.

Initiate your return by accessing the link below, add your order number (i.e. SH34568-GBP or SH1856-EUR) and the same e-mail address you have used to place the order. Select the damaged item you wish to return and follow the next steps. 


Access the Zone3 Returns Portal here: Returns Portal


If you need further help with your return, feel free to contact us using our Contact Page here. 


*RMA (return merchandise authorization)


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