Can I upgrade the delivery service?Updated 2 hours ago

We’ll always do our best to accommodate requests to upgrade your delivery service, but we cannot guarantee that this will be possible once your order has been placed.

To ensure orders are dispatched as quickly as possible, our warehouse operates a streamlined packing process. Once your order has entered the packing stage, we’re unable to make changes to the delivery service.

Please also note that some delivery services may not be available for certain locations, so an upgrade to an Express Service may not always be possible.

If we’re able to upgrade your delivery service, any additional payment will need to be made before your order is dispatched.

To request a delivery service upgrade, please use our Contact Us form and select “Amend Delivery Address” from the subject dropdown menu.

 - In your message, please include your order number, full delivery address, and the delivery service you’d like to upgrade to.

We’ll do our best to respond to your request within 1 business day. Please note that our Customer Services team is unavailable at weekends, so responses may take a little longer.