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Returns & Exchanges

What is your return policy?

Please note refunds are not available on wetsuit hire or ex-demo items. Any returned item must be in the same ‘as new’ condition as it was received i.e. with tags attached and unused other than to try for size and fit. Unfortunately this means any we

Can I test my product in water and still return?

Whilst we appreciate that for some of our products, it is only really possible to determine whether you are happy with them when wearing them in water, we cannot accept products that have been worn in water as this renders them unsuitable for returni

How do I return my order?

You can return or exchange items within 28 days of receiving the goods. Returns and exchanges will be processed within 10 business days of when we receive the items. Please click on the link below and complete the return process. Once we have receive

How is my refund calculated?

Returning your ZONE3 gear for a refund is easy to complete online!. First, initiate your return online at Returns Centre using your order number and one of the following; email address, postal code, contact number used for your order. Your refund wil

Can I exchange something I purchased?

If you have purchased the item on our website (zone3.com), please visit the Zone3 Returns Center to request the exchange.  Click here to access the Returns Portal: Zone3 Returns Center Initiate your return online using your order number and your e-ma