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Returns & Exchanges

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What is your return policy?

Returns are available within 28 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. The customer is r

How do I return my order?

You can return or exchange items within 28 days of receiving the goods. Returns and exchanges will be processed within 10 business days of when we receive the items. Please click on the link below and complete the return process. Once we have receive

Can I exchange something I purchased?

If you have purchased the item on our website (zone3.com), please visit the Zone3 Returns Center to request the exchange.  Click here to access the Returns Portal: Zone3 Returns Center Initiate your return online using your order number and your e-ma

How do refunds works?

Returning your Zone3 gear for a refund is easy to complete online! First, initiate your return online at https://zone3.returnscenter.com/  using your order number and your e-mail address. Soon your request will be approved by our Returns Team. If you

How long to process returns?

Returns and exchanges will be processed within 10 business days of when we receive the items. The Zone3 Customer Service will either send you an automatic message or contact you directly.

Can I return an ex-demo wetsuit?

The wetsuit you receive may be from past seasons. The product you receive may not have the same aesthetic design as pictured, but please be assured that it will perform equally well regardless of the design aesthetic.    Should you wish to return a Z