Returns & Exchanges
What is your return policy?
Please note refunds are not available on wetsuit hire or ex-demo items. Any returned item must be in the same ‘as new’ condition as it was received i.e. with tags attached and unused other than to try for size and fit. Unfortunately this means any we
How do I return my order?
You can return or exchange items within 30 days of receiving the goods. Please click here to complete the return process. You will need your order number, and one of the following: email address, delivery post code or phone number to identify the
What does it cost to return my item?
Return charges:. Unfortunately we are not able to offer FREE returns for all geographies at this time, without passing the costs onto the customer through product or shipping costs. UK - We offer free returns within the UK & will provide you with a f
How is my refund calculated?
Returning your ZONE3 gear for a refund is easy to complete online!. First, initiate your return online at Returns Centre using your order number and one of the following; email address, postal code, contact number used for your order. Your refund wil
Where is my refund?
Once your return is received at our warehouse, your refund will be processed within 5 working days. Please note that it can take a further 5–10 working days for the funds to appear in your account, depending on your original payment method. If you pa
Can I test my product in water and still return?
We understand that, for some products, it may only be possible to assess suitability when worn in the water. However, we are unable to accept returns for items that have been used in water, as this means they can no longer be returned to sellable sto
Will you refund my shipping costs?
When you submit a return request, this applies to the product you are returning. As the original shipping service has already been provided to deliver your order, shipping charges are not normally refundable alongside the cost of the returned goods.
Why do you need to approve my return?
In most cases, your return request will not require prior approval. However, we do reserve the right to review a return before accepting it, and in some situations we may need to request additional information as part of a manual review. If we need a
How do I return my Decathlon order?
If you placed your order through Decathlon, you'll still be able to raise a return through our returns portal. All you'll need is your 6-digit order number and delivery postcode. Your order number can be found at the top of the packing slip, which wa