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Please note refunds are not available on wetsuit hire or ex-demo items. Any returned item must be in the same ‘as new’ condition as it was received i.e. with tags attached and unused other than to try for size and fit. Unfortunately this means any we
You can return or exchange items within 30 days of receiving the goods. Please click here to complete the return process. You will need your order number, and one of the following: email address, delivery post code or phone number to identify the
Return charges:. Unfortunately we are not able to offer FREE returns for all geographies at this time, without passing the costs onto the customer through product or shipping costs. US & Canada: The customer is responsible for the return carriage cos
Returning your ZONE3 gear for a refund is easy to complete online!. First, initiate your return online at Returns Centre using your order number and one of the following; email address, postal code, contact number used for your order. Your refund wil
You should expect your refund to be processed within 5-7 days of your return being received at our warehouse. The funds may take between 5-10 workings day to show up in your bank account. If you have paid with Klarna or another split payment service,
Whilst we appreciate that for some of our products, it is only really possible to determine whether you are happy with them when wearing them in water, we cannot accept products that have been worn in water as this renders them unsuitable for returni
When you submit a return request, this is for the product which you will be returning. As you have already received the benefit of the shipping charge in your item being sent to your delivery address, it is not our policy to refund these as well as t
In most circumstances we don't need to approve your return request, but we do reserve the right to review your return prior to accepting the request. If your request has not been approved by one of our Customer Services team, you will not be able to