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What is your return policy?Updated 2 months ago

Returns are available within 28 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a returns form. Please use the Zone3 Returns Center for a smooth an easy process. Link to Zone3 Returns Center:

Zone3 Returns Center

Please note refunds are not available on wetsuit hire or ex-demo items.

If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 working days. Refunds on international returns will include only the amount paid for the products and does not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalized.

Extended Returns Policy

Items purchased online from 1st of November until 31st of December 2022 can be returned until the 31st of January 2023. 

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