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What is your return policy?Updated 19 days ago
Please note refunds are not available on wetsuit hire or ex-demo items.
Any returned item must be in the same ‘as new’ condition as it was received i.e. with tags attached and unused other than to try for size and fit.
Unfortunately this means any wetsuits, swimwear or goggles tested in water cannot be considered 'as new' and are ineligible for return.
Please use the ZONE3 Returns Centre to initiate your return.
Please note: we're only able to offer exchanges where stock is above a minimum level. If you need an alternative size or style which is not showing as available within our returns platform, please return for refund and place a new order.
Returns policy
You have 30-days from the date of delivery to return any unwanted product to us.
All items must be returned unused, without damage of any kind, with tags attached and in original packaging.
Damage is defined as sun or chemical damage, stains, scratches, abrasions or tears of any kind.
DAMAGED OR DIRTY ITEMS MAY NOT BE RETURNED, WITHOUT EXCEPTION.
You may only return items purchased directly from this ZONE3 website. If you purchased from a ZONE3 retailer then you must return items to that retailer and their policy may be different. Please check with the retailer before returning items to them.
We do not accept returns from unauthorized retailers, consignment stores or third party websites.
Refunds will be processed within 5 business days of receipt. It may take a further 5 business days to appear on your bank card statement. Please only contact us after this period if you've not yet received your refund.
Refunds on returns will include only the amount paid for the products and does not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.
- Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalized.