Please click here for our returns platform, this will open a new window, you will need your order number and email address used for your order. Also, we strongly suggest uploading photos so they can be reviewed by our experts.
 
Link to Zone3 returns

Please <a href="https://returns.zone3.com" rel="noopener noreferrer" target="_blank">click here</a> for our returns platform, this will open a new window, you will need your order number and one of the following: email address, contact number or postal code used for your order. You will be asked to provide images of the issue you are experiencing so that we&apos;re better able to assess the issue you&apos;re reporting.&#xA0;Link to Zone3 returns Center: <a href="https://returns.zone3.com" rel="noopener noreferrer" target="_blank">https://returns.zone3.com</a> If you purchased your item directly from one of our stockists, you will need to contact them directly about the issue as the purchase transaction and terms of sale is between you (the consumer) and them (the retailer).

How do I return an item under warranty?

Your ZONE3 trisuit and wetsuit are covered by a 12 month warranty from the date of purchase. ZONE3 will choose to replace or repair any defects that occur within normal wear and tear circumstances. ZONE3 retain the right to define normal wear and tea

Your ZONE3 trisuit and wetsuit are covered by a 12 month warranty from the date of purchase. ZONE3 will choose to replace or repair any defects that occur within normal wear and tear circumstances. ZONE3 retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the wetsuit care instructions included with each purchase and displayed below.&#xA0;All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty.&#xA0;All of our other products do not have a warranty policy.Not covered under the ZONE3 warranty:<ol><li>Any costs to return a suit to ZONE3 or an authorized ZONE3 representative.</li><li>Cuts to the fabrics from fingernails and or other sharp objects.</li><li>Damage incurred due to an accident, abuse, misuse or improper use or neglect.</li><li>Normal wear and tear, including scratches, peeling or fading of the material or printed logos.</li><li>ZONE3 will cover all return shipping costs if your wetsuit/tri suit is deemed a warranty.</li><li>Wetsuits that have not been purchased from ZONE3 directly (website or official events).</li></ol>These situations will VOID your ZONE3 warranty:<ol><li>Using your ZONE3 triathlon wetsuit or tri suit for any activity other than triathlon or surface swimming.</li><li>Repairs done by anyone other than ZONE3 or a ZONE3 authorised repair facility.</li><li>Altering the suit in any way, including silk screening, embroidery, heat transfers, cutting, gluing, and sewing.</li><li>Using your ZONE3 suit in a rental or instructional program or other commercial use.</li><li>Improper handling or storage</li><li>The warranty is only applicable to the original owner/purchaser &#x2013; it does not apply to second hand wetsuits.</li></ol>

What is covered in your warranty policy?

Drop us an email using the contact form above!

ZONE3 UK

Warranties

RETURNS, EXCHANGES & WARRANTIES

What are the shipping options and delivery times?

Can I change the shipping address if the order has not been shipped?

Can my order be delivered to a different mailing address from the billing address?

Do I have to pay taxes or duties for my international order?

Does ZONE3 ship to BFPO addresses?

Shipping Information

What happens if my parcel arrives damaged?

What happens if my parcel arrives with a wrong item?

Damaged or lost parcels

SHIPPING & DELIVERY

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Can I exchange something I purchased?

Where is my refund?

Returns & Exchanges

A guide to ZONE3 wetsuits

Swimming in a triathlon wetsuit: A beginner's guide

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my new wetsuit?

Do you do plus size wetsuits?

How do I care for my wetsuit?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

What is the difference between the Activate and the Activate+  Zone3 Triwear?

Does your apparel provide SPF protection?

Triwear

Do ZONE3 sell goggles with a corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

Are ZONE3 Goggles latex free?

My goggles fog up. Is there a solution?

Which goggles are best for me?

What colour goggle lens should I choose?

Goggles

How do I choose the right buoyancy shorts?

How do I care for my neoprene socks and gloves?

A guide to our Neoprene Accessories

Neoprene Apparel & Accessories

I want to hire a wetsuit

Wetsuit Hire

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

ZONE3 Race Belts

ZONE3 Swim Training Aid/Mesh Bag

Accessories

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

How can I recycle my wetsuit?

Common allergenic materials

Do you make custom versions of your products?

General care instructions for performance products

What recycled & sustainable materials do you use?

I want to write a review

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do you offer a discount to the military?

How do I use a discount code?

Do you offer discounts for NHS & Health Care Workers?

How do I use my loyalty points?

Do you offer a blue light discount?

I forgot to use my code at checkout

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do you deliver to Europe?

Where do you deliver outside the UK?

How do I place an order?

Pricing Policy

My size is showing out of stock

I need to speak to Customer Services

I need to change the delivery address on my order

Placing a ZONE3 order

ORDER HELP

Do you partner with Teams/clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3