Warranties

How do I return an item under warranty?

Please click here for our returns platform, this will open a new window, you will need your order number and email address used for your order. Also, we strongly suggest uploading photos so they can be reviewed by our experts.   Link to Zone3 returns

What is covered in your warranty policy?

Warranty summary. All of our products are made to the highest standards and are subject to quality control procedures, but we know that there will be the occasional issue. ZONE3 stands by the quality of its products and offers a warranty on obvious m

Wetsuit batch numbers - where to find them

We're passionate about ensuring our wetsuits are of the highest quality possible, and as part of our warranty process, we require details of the batch number of your wetsuit. This is to help us investigate repeated issues directly with our manufactur

Do you cover warranty if I didn't purchase direct?

What options do I have if my product is no longer covered by warranty?

We understand how disappointing it can be when a product becomes damaged. Whilst we offer a warranty on our products, we're unable to offer unlimited or indefinite support for your product. We're only able to offer a warranty based on elapsed time si

What do I do if my product develops a fault?

We know how frustrating it can be when your product develops a fault. You can reach out to our Customer Services Team who will advise of the available options to you based on where and when you purchased the product. We will need to see images of the