Please click here for our returns platform, this will open a new window, you will need your order number and email address used for your order. Also, we strongly suggest uploading photos so they can be reviewed by our experts.
 
Link to Zone3 returns

<p>Please <a href="https://returns.zone3.com" rel="noopener noreferrer" target="_blank">click here</a> for our returns platform, this will open a new window, you will need your order number and one of the following: email address, contact number or postal code used for your order. You will be asked to provide images of the issue you are experiencing so that we&apos;re better able to assess the issue you&apos;re reporting.</p><p>&#xA0;Link to Zone3 returns Center: <a href="https://returns.zone3.com" rel="noopener noreferrer" target="_blank">https://returns.zone3.com</a></p><p>If you are outside of the regular returns window, you will need to contact us to add your order number as an exception.</p><p>If you purchased your item directly from one of our stockists, you will need to contact them directly about the issue as the purchase transaction and terms of sale is between you (the consumer) and them (the retailer).</p><p><br></p>

How do I return an item under warranty?

Warranty summary. All of our products are made to the highest standards and are subject to quality control procedures, but we know that there will be the occasional issue. ZONE3 stands by the quality of its products and offers a warranty on obvious m

<p><strong>Warranty summary</strong></p><p>All of our products are made to the highest standards and are subject to quality control procedures, but we know that there will be the occasional issue. ZONE3 stands by the quality of its products and offers a warranty on obvious manufacturing faults and defects.</p><p><strong>Warranty details</strong></p><p>Your ZONE3 products are covered by a 12 month warranty from the date of purchase. ZONE3 will choose to replace or repair any defects that occur within normal wear and tear circumstances. ZONE3 retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the relevant care instructions included with each purchase.&#xA0;</p><p>All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects e.g. jewellery may tear and rip the high performance neoprene.&#xA0;</p><p>ZONE3 will not repair or replace items that have clear physical stress caused by poor sizing choices, or where there is clear evidence of inadequate care or treatment. Loose threads which have not caused a material issue with the performance of the product are also not covered.&#xA0;</p><p>Unless there is a clear defect in the construction of the product, we do not cover damage to skin caused by poorly adjusted suits, repeated friction between material and skin, or allergic reactions.&#xA0;</p><p>As a UK registered company, we comply with the prevailing UK laws in respect of consumer rights. Consumers purchasing from overseas will be subject to the same rights as those residing in the UK.&#xA0;</p><p><strong>Not covered under the ZONE3 warranty:</strong></p><ol><li>Any costs to return a suit to ZONE3 or an authorized ZONE3 representative.</li><li>Cuts to the fabrics from fingernails and or other sharp objects such as jewellery.</li><li>Fraying of cords or unravelling stitching.</li><li>Damage incurred due to an accident, abuse, misuse or improper use/storage or neglect.</li><li>Normal wear and tear, including scratches, peeling or fading of the material or printed logos.</li><li>Products that have not been purchased from ZONE3 directly (website or official events).</li></ol><p><strong>These situations will VOID your ZONE3 warranty:</strong></p><ol><li>Using your ZONE3 product for any activity other than that which it is clearly designed for.</li><li>Repairs done by anyone other than ZONE3 or a ZONE3 authorised repair facility.</li><li>Altering the suit in any way, including silk screening, embroidery, heat transfers, cutting, gluing, and sewing.</li><li>Using your ZONE3 suit in a rental or instructional program or other commercial use.</li><li>Improper handling or storage</li><li>The warranty is only applicable to the original owner/purchaser &#x2013; it does not apply to second hand wetsuits.</li></ol>

What is covered in your warranty policy?

We're passionate about ensuring our wetsuits are of the highest quality possible, and as part of our warranty process, we require details of the batch number of your wetsuit. This is to help us investigate repeated issues directly with our manufactur

<p>We&apos;re passionate about ensuring our wetsuits are of the highest quality possible, and as part of our warranty process, we require details of the batch number of your wetsuit. This is to help us investigate repeated issues directly with our manufacturers, in order to continuously improve our product and service.&#xA0;</p><p>We have different manufacturers across our range of wetsuits, and they put their batch numbers in different places. We hope this guide helps you identify which is the right number to include in your warranty claim. You may see the name of your suit listed under multiple sections, this is due to us using a different manufacturer across seasons and as long as you&apos;re able to provide a number that corresponds with one of the images below, this will be acceptable.&#xA0;</p><p><strong>A) For the wetsuits listed below, look for the paper label located along the back seam of the suit along the zipper flap.</strong> (see image below for example)</p><ul style="list-style-type: circle;"><li><strong>Aspect&#xA0;</strong></li><li><strong>Azure &amp; Azure Comfort</strong></li><li><strong>Venture</strong></li><li><strong>Vista</strong></li></ul><p><img width="286" src="https://attachments.gorgias.help/lrwd/hc/xd65/acb33a7c-baed-427a-978b-08f1be2c7c63-591f5e8d-86fb-4cf0-bef1-22b6e650e2ec.jpeg" border="0" id="isPasted" class="fr-fic fr-dii" style="width: 247px;"></p><p id="isPasted"><strong>B) For the wetsuits listed below, look for the number located on the inner zipper flap. <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;(see image below for example)</span>&#xA0;</strong></p><ul style="list-style-type: circle;"><li><strong>Agile (inc Thermal versions)</strong></li><li><strong>Aspire (non-Thermal versions)</strong></li><li><strong>Azure</strong></li><li><strong>Evolution</strong></li><li><strong>Vanquish</strong></li><li><strong>Versa</strong></li><li><strong>Vision (Sleeveless)</strong></li></ul><div data-ccp-timestamp="1715263754341" id="isPasted"><img src="https://attachments.gorgias.help/0l9dY2VVYW2rZkLp/hc/B9Zby7ZGqrxeNk3R/2024050914-3a1df5ce-03b6-431c-aa63-d6f3a740cdf2-ea997f29-3940-43b3-bba7-553796b3a6ba.png" class="fr-fic fr-dii"></div><p><br></p><p><strong>C) For the wetsuits listed below, l</strong><strong>ook for the number located at the bottom of the zipper flap. <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;(see image below for example)</span>&#xA0;</strong></p><ul><li><strong>Advance</strong></li><li><strong>Adventure</strong></li><li><strong>Aspire (Thermal versions only)</strong></li><li><strong>Evolution</strong></li><li><strong>Velocity</strong></li><li><strong>Vision (Sleeveless &amp; Regular version)</strong></li></ul><div data-ccp-timestamp="1715263985281" id="isPasted"><img src="https://attachments.gorgias.help/0l9dY2VVYW2rZkLp/hc/B9Zby7ZGqrxeNk3R/2024050914-e42282d0-d21a-4e9a-8309-2a64564cefc0-e923cd0c-ed0b-4422-8a5a-2806e805b45c.png" class="fr-fic fr-dii"></div><p><br></p><p><br></p>

Wetsuit batch numbers - where to find them

<div data-block="true" data-editor="foefh" data-offset-key="e8d93-0-0" id="isPasted"><div data-offset-key="e8d93-0-0"><span data-offset-key="e8d93-0-0"><span data-text="true" style="font-size: 16px;">If you have experienced an issue with a ZONE3 product but did not purchase direct from us, you should raise the issue initially with the relevant retail partner. They will have the full details of your purchase and will guide you through the process for raising a warranty claim.&#xA0;</span></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="9qt4o-0-0"><div data-offset-key="9qt4o-0-0"><span data-offset-key="9qt4o-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="111ba-0-0"><div data-offset-key="111ba-0-0"><span data-offset-key="111ba-0-0"><span data-text="true" style="font-size: 16px;">Please check their website for more information about their returns process, where possible, providing photos, proof of purchase and a detailed description. If your issue relates to seam damage, please take a photo of the outer and inner material as this will help them to identify whether it is a manufacturing fault.</span></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="9962q-0-0"><div data-offset-key="9962q-0-0"><span style="font-size: 16px;"><br></span></div><div id="isPasted"><div><span style="font-size: 16px;">We are dedicated to all customers, whether you decide to purchase directly from us or through a retail partner of ZONE3, we our aim to deliver excellent customer service and resolve any issues as quickly as possible.</span></div></div></div><div data-block="true" data-editor="foefh" data-offset-key="et9s8-0-0"><p><span style="font-size: 16px;"><br></span></p><div data-offset-key="et9s8-0-0"><span data-offset-key="et9s8-0-0"><span data-text="true" style="font-size: 16px;">ZONE3 products are covered by a 12-month warranty from the date of purchase. For more information please see:&#xA0;</span></span><span style="font-size: 16px;"><a href="https://zone3.com/pages/warranty" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="et9s8-1-0"><span data-text="true">Zone3 Warranty Policy</span></span></a></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="1e99h-0-0"><div data-offset-key="1e99h-0-0"><span data-offset-key="1e99h-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="6rvp1-0-0"><div data-offset-key="6rvp1-0-0"><span data-offset-key="6rvp1-0-0"><span data-text="true" style="font-size: 16px;">If you have any further questions, you can either search on our&#xA0;</span></span><span style="font-size: 16px;"><a href="https://help-uk.zone3.com/en-US" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6rvp1-1-0"><span data-text="true">FAQ page</span></span></a></span><span data-offset-key="6rvp1-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;or&#xA0;</span></span><span style="font-size: 16px;"><a href="https://zone3.com/pages/contact-us" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6rvp1-3-0"><span data-text="true">contact us</span></span></a></span><span data-offset-key="6rvp1-4-0"><span data-text="true" style="font-size: 16px;">. </span></span></div></div>

Do you cover warranty if I didn't purchase direct?

Drop us an email using the contact form above!

ZONE3 UK

Warranties

RETURNS, EXCHANGES & WARRANTIES

What are the shipping options and delivery times?

What are the shipping options and delivery times (USA)

Can I change the shipping address if the order has not been shipped?

Can my order be delivered to a different mailing address from the billing address?

Do I have to pay taxes or duties for my international order?

Does ZONE3 ship to BFPO addresses?

Can I add an item to my order?

Can I upgrade the delivery option?

Where do you deliver to?

Shipping Information

What happens if my parcel arrives damaged?

What happens if my parcel arrives with a wrong item?

Damaged or lost parcels

SHIPPING & DELIVERY

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Where is my refund?

How do I return my wetsuit rental - 2024

What does it cost to return my item?

Why can't I exchange my item?

Returns & Exchanges

How do I care for my wetsuit?

A guide to ZONE3 wetsuits

Swimming in a triathlon wetsuit: A beginner's guide

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my new wetsuit?

Do you do plus size wetsuits?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

What is the difference between the Activate and the Activate+  Zone3 Triwear?

Does your apparel provide SPF protection?

Triwear

Do ZONE3 sell goggles with a corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

Are ZONE3 Goggles latex free?

My goggles fog up. Is there a solution?

Which goggles are best for me?

What colour goggle lens should I choose?

Goggles

How do I choose the right buoyancy shorts?

How do I care for my neoprene socks and gloves?

A guide to our Neoprene Accessories

Neoprene Apparel & Accessories

I want to hire a wetsuit

Wetsuit Hire

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

ZONE3 Race Belts

ZONE3 Swim Training Aid/Mesh Bag

Accessories

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

How can I recycle my wetsuit?

Common allergenic materials

Do you make custom versions of your products?

General care instructions for performance products

What recycled & sustainable materials do you use?

I want to write a review

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do you offer a discount to the military?

How do I use a discount code?

Do you offer discounts for NHS & Health Care Workers?

How do I use my loyalty points?

Do you offer a blue light discount?

I forgot to use my code at checkout

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do you deliver to Europe?

Where do you deliver outside the UK?

How do I place an order?

Pricing Policy

My size is showing out of stock

I need to speak to Customer Services

I need to change the delivery address on my order

Placing a ZONE3 order

ORDER HELP

Do you partner with Teams/clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3

What is the ZONE3 Clubhouse Rewards Programme?

How do I sign up for the Clubhouse Rewards Programme?

What are the advantages of becoming a ZONE Clubhouse member?

How do I earn points?

Do my points expire?

How can I earn points besides making purchases?

How are points allocated for referrals?

How do I redeem my ZONE3 Clubhouse points?

How many points can I redeem per order?

Are there any minimum spend requirements for redeeming rewards?

Can I redeem points on sale items?

Can I combine points with other discounts or promotional codes?

I didn’t receive my points for a purchase/review. What should I do?

How can I check my points balance?

I referred a friend but haven’t received my points. What should I do?

How do I cancel my Clubhouse Rewards account?

What happens to my points if I return or cancel my order?

ZONE3 CLUBHOUSE REWARDS PROGRAMME