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Do you cover warranty if I didn't purchase direct?Updated 2 months ago
If you have experienced an issue with a ZONE3 product but did not purchase direct from us, you should raise the issue initially with the relevant retail partner. They will have the full details of your purchase and will guide you through the process for raising a warranty claim.
Please check their website for more information about their returns process, where possible, providing photos, proof of purchase and a detailed description. If your issue relates to seam damage, please take a photo of the outer and inner material as this will help them to identify whether it is a manufacturing fault.
We are dedicated to all customers, whether you decide to purchase directly from us or through a retail partner of ZONE3, we our aim to deliver excellent customer service and resolve any issues as quickly as possible.
ZONE3 products are covered by a 12-month warranty from the date of purchase. For more information please see: Zone3 Warranty Policy