What should I do if my parcel arrives damaged?Updated 26 minutes ago

If your parcel arrives damaged, please don’t worry - we’re here to help.

What should I do?

If you notice that your parcel is damaged when it arrives, please:

1. Take photographs of the damaged packaging and the product(s) inside.
2. Keep the original packaging until we’ve advised you on the next steps.
3. Contact our Customer Services team as soon as possible using our Contact Us form, selecting Report An Issue from the dropdown menu.
4. Include your order number, details of the damage, and photographs of both the packaging and the affected product(s).

Our Customer Services team will review the information provided and advise you on the next steps.

Please do not dispose of the damaged product or packaging until we’ve confirmed that it’s no longer required.