What should I do if my order hasn’t been delivered?Updated an hour ago

If your order hasn’t been delivered when you were expecting it, please don’t worry - we’re here to help.

What should I do?

If your order hasn’t been delivered, please:

1. Check your order confirmation and tracking information to make sure the delivery address and estimated delivery date are correct.
2. Check the tracking information for any updates or delivery attempts. Your parcel may have been left in a safe place or with a neighbour.
3. If the expected delivery date has passed and your parcel still hasn’t arrived, contact our Customer Services team as soon as possible using our Contact Us form, selecting Report An Issue from the dropdown menu.
4. Include your order number and any relevant tracking information so our Customer Services team can investigate this for you.

Our Customer Services team will review the information provided and advise you on the next steps.

If your tracking shows that your order has been delivered but you haven’t received it, please also let us know so we can investigate this with the delivery provider.