What should I do if I receive the wrong item?Updated 3 hours ago

If you’ve received the wrong item in your parcel, please don’t worry - we’re here to help.

What should I do?

If you notice that you’ve received an incorrect item, please:

1. Take photographs of the item you received and its packaging, including clear photos of any product tags/labels on the item itself and the labels on the packaging. These can help us identify any potential labelling issues.
2. Keep the original packaging until we’ve advised you on the next steps.
3. Contact our Customer Services team as soon as possible using our Contact Us form, selecting Report An Issue from the dropdown menu.
4. Include your order number, details of the item you received, details of the item you were expecting, and photographs of the product, its tags/labels, packaging, and packaging labels.

Our Customer Services team will review the information provided and advise you on the next steps.

Please do not return or dispose of the incorrect item or packaging until we’ve confirmed what to do next.