If your delivery country isn't listed on our website, don't worry! We work with regional warehouses and local distributors to make ZONE3 products available to customers around the world.

If your delivery country isn&apos;t listed on our website, don&apos;t worry! We work with regional warehouses and local distributors to make ZONE3 products available to customers around the world. Please see the information below to find the best option for your location. Local DistributorsWe also work with local distributors who manage sales and distribution in the following regions:<a href="https://be.zone3.com/">Benelux</a><a href="http://fr.zone3.com/">France</a><a href="https://zone3.es/">Spain</a><a href="https://ch.zone3.com/">Switzerland</a> European Delivery ExclusionsUnfortunately, we are currently unable to ship directly to the following countries:<ul data-spread="false"><li>Kosovo</li><li>Azerbaijan</li><li>Kazakhstan</li><li>Czechia</li><li>Russia</li><li>Ukraine</li><li>Serbia</li></ul> <h2 id="rest-of-world-row">Rest of World (ROW)</h2>For customers outside the UK and Europe, we work with local distributors who manage sales and distribution in selected international markets.<a href="https://au.zone3.com/" target="_blank" rel="noopener noreferrer">Australia</a> We&apos;ll continue to expand our international distribution network, so if your country isn&apos;t currently listed, please contact our Customer Services team at <a href="mailto:hello@zone3.com">hello@zone3.com</a>, and we&apos;ll be happy to advise.&#xA0;

My delivery country is not listed

We aim to ensure that all prices displayed on the ZONE3 website are accurate and up to date. The price you pay will be the price shown on our website at the time your order is placed, unless an error has occurred. Pricing Errors. Although we take car

We aim to ensure that all prices displayed on the ZONE3 website are accurate and up to date. The price you pay will be the price shown on our website at the time your order is placed, unless an error has occurred. Pricing ErrorsAlthough we take care to ensure our product prices are correct, occasionally errors may occur.If we discover that a product you have ordered has been listed at an incorrect price, we will contact you as soon as possible and give you the option to either:- Reconfirm your order at the correct price.- Cancel your order. If we are unable to contact you, we will treat your order as cancelled. If you have already paid, you will receive a full refund, via the original payment method. VATPrices displayed on our website include VAT where applicable. Promotional Pricing and Price MatchingThroughout the year, we occasionally run promotions and offer discounts on selected products. As a result, you may sometimes see a product advertised at a lower price than the one you originally paid.Please note that we do not currently offer a price-matching policy. This applies to both promotional prices offered directly by ZONE3 and prices advertised by other retailers. If you have any questions about our pricing policy, please don&apos;t hesitate to contact our Customer Services team at <a data-fr-linked="true" href="mailto:hello@zone3.com">hello@zone3.com</a>

What Is ZONE3's Pricing Policy?

If your size is greyed out or unavailable to select on our website, this means it is currently out of stock at the warehouse responsible for fulfilling orders to your location. Why Does Stock Availability Differ by Location?. ZONE3 operates multiple

If your size is greyed out or unavailable to select on our website, this means it is currently out of stock at the warehouse responsible for fulfilling orders to your location. Why Does Stock Availability Differ by Location?ZONE3 operates multiple warehouses to fulfil orders across different regions. Each warehouse has its own stock allocation and serves specific delivery destinations.This means a product or size may be available through one warehouse but out of stock at another. Unfortunately, we&apos;re unable to transfer stock between warehouses or fulfil orders from a warehouse that does not serve your delivery location due to regional distribution and cross-border trading arrangements. When Will My Size Be Back in Stock?Restock dates can vary depending on stock availability and delivery schedules, so we&apos;re unable to guarantee an exact date.However, if you&apos;d like an update on a particular product or size, please contact our Customer Services team at <a data-fr-linked="true" href="mailto:hello@zone3.com">hello@zone3.com</a>. We&apos;ll do our best to provide an estimated restock date where this information is available.If your size is currently unavailable, we recommend selecting the &apos;Notify Me When Available&apos; option on the product page and entering your email address. You&apos;ll then receive a notification when your selected size becomes available again.

My size is showing out of stock

If you need to change the delivery address for an order you've already placed, please contact us as soon as possible. There is only a limited window in which we can request an address change. Once your order is placed, the details are passed to our w

If you need to change the delivery address for an order you&apos;ve already placed, please contact us as soon as possible. There is only a limited window in which we can request an address change. Once your order is placed, the details are passed to our warehouse partners almost immediately, and the order may already be progressing through the fulfilment process. To request a change, please email <a data-fr-linked="true" href="mailto:hello@zone3.com">hello@zone3.com</a>&#xA0;or use our Contact Form. When contacting us, please select the Amend/Cancel Order query option and provide your order number along with the correct delivery address. We&apos;ll do our best to request the change with our warehouse team, but unfortunately, we cannot guarantee that it will be possible. Please note: Updating your delivery address in your ZONE3 account after placing an order will not automatically update the address on any existing orders.If you need to make a change, please contact us directly rather than relying on updating your account details.

I Need to Change My Delivery Address

Drop us an email using the contact form above!

ZONE3 UK

Placing a Zone3 order

ORDER HELP

Placing a ZONE3 order

What are the shipping options and delivery times?

What are the shipping options and delivery times (USA)

Can I change my delivery address after placing an order?

Can I have my order delivered to an address different from my billing address?

Do I have to pay taxes or duties for my international order?

Does ZONE3 ship to BFPO addresses?

Can I add an item to my order?

Can I upgrade the delivery service?

My tracking details don't work

What is the cut off for next day delivery?

InPost Shipping & Delivery

Shipping Information

What should I do if my parcel arrives damaged?

What should I do if I receive the wrong item?

What should I do if my order hasn’t been delivered?

Damaged or lost parcels

SHIPPING & DELIVERY

What is your return policy?

How do I return my order?

What does it cost to return my item?

How is my refund calculated?

Where is my refund?

Can I test my product in water and still return?

Will you refund my shipping costs?

Why do you need to approve my return?

How do I return my Decathlon order?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty policy?

Wetsuit batch numbers - where to find them

Do you cover warranty if I didn't purchase direct?

What options do I have if my product is no longer covered by warranty?

Warranties

RETURNS, EXCHANGES & WARRANTIES

How do I care for my wetsuit?

A guide to ZONE3 wetsuits

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my wetsuit correctly?

What Wetsuit Sizes Does ZONE3 Offer?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Do you make a wetsuit suitable for other watersports?

I've developed marks on my neck from your wetsuit. What can I do?

Wetsuits

A guide to ZONE3 triwear

How do I care for my trisuit?

What is the difference between the ZONE3 Activate and Activate+ ranges?

Does your apparel provide SPF protection?

Triwear

Do ZONE3 sell goggles with a corrected lens option?

Do ZONE3 sell goggles for children?

Do ZONE3 sell replacement goggle straps?

Are ZONE3 Goggles latex free?

Why do my ZONE3 goggles fog up?

A Guide to ZONE3 Goggles

Having Problems with Your ZONE3 Goggles?

Goggles

How to Choose the Right ZONE3 Buoyancy Shorts

How Do I Care for My Neoprene Socks and Gloves?

A Guide to ZONE3 Neoprene Accessories

Neoprene Apparel & Accessories

Wetsuit Rental: Day Hire

Wetsuit Rental: Season Hire

Wetsuit Rental

ZONE3 Tow Float Spare Parts

ZONE3 Race Belts

Accessories

Are ZONE3 Swimskins Legal for Non-Wetsuit Swims?

Which of your products are FINA approved?

Common allergenic materials

Do you make custom versions of your products?

What recycled & sustainable materials do you use?

I want to write a review

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do You Offer a Discount to Military Personnel?

How do I use a discount code?

Do you offer a blue light discount?

I Forgot to Redeem My Discount Code at Checkout

Do you sell ex-demo suits

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do You Partner with Teams and Clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3

What is the ZONE3 Clubhouse Rewards Programme?

How do I sign up for the Clubhouse Rewards Programme?

What are the advantages of becoming a ZONE Clubhouse member?

How can I check my VIP tier status?

How do I earn points?

Do my points expire?

How can I earn points besides making purchases?

How are points allocated for referrals?

How do I redeem my ZONE3 Clubhouse points?

How many points can I redeem per order?

Are there any minimum spend requirements for redeeming rewards?

Can I redeem points on sale items?

Can I combine points with other discounts or promotional codes?

I didn’t receive my points for a purchase/review. What should I do?

How can I check my points balance?

I referred a friend but haven’t received my points. What should I do?

How do I cancel my Clubhouse Rewards account?

What happens to my points if I return or cancel my order?

ZONE3 CLUBHOUSE REWARDS PROGRAMME

Are ZONE3 bundles available for a limited time?

Can I purchase individual products instead of a ZONE3 bundle?

Can I choose different sizes, colours or variations within a ZONE3 bundle?

Can I customise or personalise my ZONE3 bundle?

Can I use an additional discount code on top of a bundle offer?

Can I purchase multiple bundles in one order?

Can I purchase individual products alongside a bundle?

Will all items in my bundle be delivered together?

Can I amend or cancel a bundle order?

What happens if one item in my bundle becomes unavailable?

Can I purchase a bundle as a gift?

Can I return individual items from a ZONE3 bundle?

Can I exchange an individual product within a ZONE3 bundle?

How are refunds calculated when returning a ZONE3 bundle?

ZONE3 BUNDLES

SPECIAL OFFERS & PROMOTIONS