How are refunds calculated when returning a ZONE3 bundle?Updated 5 hours ago
The refund you receive will depend on whether you're returning your entire ZONE3 bundle or just individual items.
Returning an entire bundle
If you return all products included in your ZONE3 bundle, you'll receive a refund for the full bundle purchase price, subject to the applicable returns conditions and any relevant return costs or handling charges.
Please note that return arrangements and charges vary depending on your location:
UK: Returns are free of charge. You'll receive a refund for the full bundle purchase price, although any original delivery charges will not be refunded.
Ireland and Germany: A €5 returns handling fee will be deducted from your overall refund.
US: A $10 returns handling fee will be deducted from your overall refund.
All other markets: Customers are responsible for covering the cost of returning their items. Returns must be arranged and paid for by the customer.
Returning individual items
If you choose to return only part of your bundle for a refund, the remaining products you decide to keep will revert to their applicable individual selling prices, whether that's the full price or current promotional price.
This means the original bundle saving will no longer apply. Your refund will therefore be calculated by deducting the revised value of the products you're keeping from the original bundle purchase price.
Here's an example:
Imagine you've purchased a Cold Water Set Bundle containing three products for £83.00:
Product A: £35.18 (individual price £39.00)
Product B: £35.18 (individual price £39.00)
Product C: £12.64 (individual price £14.00)
If you decide to return Product A but keep Products B and C, the retained products will revert to their individual prices of £39.00 and £14.00 respectively.
The total value of the products you're keeping would therefore be £53.00, meaning your refund would be £30.00 (£83.00 minus £53.00).
This ensures that the remaining products are charged at their applicable individual selling prices, rather than retaining the original bundle discount.
Need further help?
If you have any questions about your return or refund, please contact our customer service team or refer to our Returns & Refunds policy for further information.