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ZONE3 UK

We can support requests for event merchandise, such as swim caps, T-shirts and hoodies, subject to a minimum order quantity of 100 items. To discuss your requirements, please email our Promotions team at <a data-fr-linked="true" href="mailto:promo@zone3.com">promo@zone3.com</a>. Please note that we&apos;re unable to accommodate individual requests for custom-printed trisuits.

We can support requests for event merchandise, such as swim caps, T-shirts and hoodies, subject to a minimum order quantity of 100 items. To discuss your requirements, please email our Promotions team at promo@zone3.com. Please note that we're unable

Do you make custom versions of your products?

ZONE3 PRODUCTS

Other ZONE3 Product Information

What are the shipping options and delivery times?

What are the shipping options and delivery times (USA)

Can I change my delivery address after placing an order?

Can I have my order delivered to an address different from my billing address?

Do I have to pay taxes or duties for my international order?

Does ZONE3 ship to BFPO addresses?

Can I add an item to my order?

Can I upgrade the delivery service?

My tracking details don't work

What is the cut off for next day delivery?

InPost Shipping & Delivery

Shipping Information

What should I do if my parcel arrives damaged?

What should I do if I receive the wrong item?

What should I do if my order hasn’t been delivered?

Damaged or lost parcels

SHIPPING & DELIVERY

What is your return policy?

How do I return my order?

What does it cost to return my item?

How is my refund calculated?

Where is my refund?

Can I test my product in water and still return?

Will you refund my shipping costs?

Why do you need to approve my return?

How do I return my Decathlon order?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty policy?

Wetsuit batch numbers - where to find them

Do you cover warranty if I didn't purchase direct?

What options do I have if my product is no longer covered by warranty?

What do I do if my product develops a fault?

Warranties

RETURNS, EXCHANGES & WARRANTIES

How do I care for my wetsuit?

A guide to ZONE3 wetsuits

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my wetsuit correctly?

What Wetsuit Sizes Does ZONE3 Offer?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Do you make a wetsuit suitable for other watersports?

I've developed marks on my neck from your wetsuit. What can I do?

Wetsuits

A guide to ZONE3 triwear

How do I care for my trisuit?

What is the difference between the ZONE3 Activate and Activate+ ranges?

Does your apparel provide SPF protection?

Triwear

Do ZONE3 sell goggles with a corrected lens option?

Do ZONE3 sell goggles for children?

Do ZONE3 sell replacement goggle straps?

Are ZONE3 Goggles latex free?

Why do my ZONE3 goggles fog up?

A Guide to ZONE3 Goggles

Having Problems with Your ZONE3 Goggles?

Goggles

How to Choose the Right ZONE3 Buoyancy Shorts

How Do I Care for My Neoprene Socks and Gloves?

A Guide to ZONE3 Neoprene Accessories

Neoprene Apparel & Accessories

Wetsuit Rental: Day Hire

Wetsuit Rental: Season Hire

Wetsuit Rental

ZONE3 Tow Float Spare Parts

ZONE3 Race Belts

Accessories

Are ZONE3 Swimskins Legal for Non-Wetsuit Swims?

Which of your products are FINA approved?

Common allergenic materials

What recycled & sustainable materials do you use?

I want to write a review

Do You Offer a Discount to Military Personnel?

How do I use a discount code?

Do you offer a blue light discount?

I Forgot to Redeem My Discount Code at Checkout

Do you sell ex-demo suits

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

My delivery country is not listed

What Is ZONE3's Pricing Policy?

My size is showing out of stock

I Need to Change My Delivery Address

Placing a ZONE3 order

ORDER HELP

Do You Partner with Teams and Clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3

What is the ZONE3 Clubhouse Rewards Programme?

How do I sign up for the Clubhouse Rewards Programme?

What are the advantages of becoming a ZONE Clubhouse member?

How can I check my VIP tier status?

How do I earn points?

Do my points expire?

How can I earn points besides making purchases?

How are points allocated for referrals?

How do I redeem my ZONE3 Clubhouse points?

How many points can I redeem per order?

Are there any minimum spend requirements for redeeming rewards?

Can I redeem points on sale items?

Can I combine points with other discounts or promotional codes?

I didn’t receive my points for a purchase/review. What should I do?

How can I check my points balance?

I referred a friend but haven’t received my points. What should I do?

How do I cancel my Clubhouse Rewards account?

What happens to my points if I return or cancel my order?

ZONE3 CLUBHOUSE REWARDS PROGRAMME

Why buy a bundle instead of individual items?

What is your refund/exchange policy?

Are bundle items covered by warranty?

Can I choose different sizes for the items in the bundle?

Can I swap or replace an item in the bundle?

Will I receive all items in the bundle at the same time?

Can I apply discount codes to bundles?

BUNDLES

Do you make custom versions of your products?Updated 2 days ago