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Can I exchange something I purchased?Updated 9 months ago

If you have purchased the item on our website (, please visit the Zone3 Returns Center to request the exchange. 

Click here to access the Returns Portal: Zone3 Returns Center

Initiate your return online using your order number and your e-mail address. Soon your request will be approved by our Returns Team.

Please note, customer is responsible for return postage fees on any returns.

Currently, as per UK Government recommendations, our warehouse team are adhering to strict Covid-19 guidelines such as social distancing, which has reduced our capacity significantly. Apologies for any delays this may cause to your order, but please understand the health and wellbeing of our colleagues is paramount at this time.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalized.
Thank you for your understanding!




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